1. Before you get in touch
Most questions about quotes, badges, reviews and billing are answered in our FAQs. We are a directory, not the business you contacted: questions about a quote, a booking or work carried out should go to that business directly.
2. Your requests
- Follow, withdraw or finish a request: open My requests.
- Download or erase your data: open Privacy and data.
3. Business owners
- List your business: start at List your business.
- Requests and billing: manage them from your business inbox. Subscriptions are handled by Stripe.
4. Report a listing or a review
If a listing is inaccurate, impersonates a business, or a review looks fake or abusive, email our team (address to be published before launch) with the page link and what is wrong. We review every report. See our review policy for how reviews are handled.
5. Privacy and your data
To access, correct or delete your personal data, withdraw consent, or make a data protection complaint, email our team (address to be published before launch) from the phone number or email linked to your account. We respond to rights requests within one month. If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk.
6. Messages from us
We will never ask for a sign-in code, password or card number by email or phone. If you receive a message like that claiming to be from us, do not reply, and report it to our team (address to be published before launch).